“Dear Nick, I always think that the real test of a dealership is how you get treated not when you buy a car but when you have a problem. Having now been through this process I can say without any hesitation that your customer service is simply stunning! I had a highly unusual issue which was just one of those unfortunate things and not Westgate's fault. You could have just wiped your hands of everything and left me on my own. Instead, you and your team worked overtime to put together a package that was fair to all concerned and completely addressed my concerns. It went well beyond the service I was expecting. I prefer to deal with people who act with integrity and are courteous, honest and professional and I doubt I will find a better example of this than I have experienced recently at Westgate. Guess which franchise I will now be recommending to friends and family? Many thanks again to all concerned. Rob McLean ”
What our customers think
Thank you everyone for the excellent service we received on Monday 1st November, when we brought our Honda Civic in for a new wing mirror.
We were very impressed with the staff we came into contact with, they were all friendly, helpful and efficient.
Keep up the good work,
Best wishes,
Eddie & Sue
Mr Guilder had this to say:
Dear Mr. Addison,
You will know that 3 years ago I bought a new Jazz, trading in my BMW compact, having had BMWs for 15 years.
Before deciding on the Jazz at the time I approached BMW, Mercedes, Toyota and yourselves and am delighted to have bought the Jazz from you.
I have been extremely pleased with the car over the last 3 years.
Now back to today, your records will show that I have just traded in my 3 year old car for a new one.
Once again your staff have been courteous and helpful especially Dave Nichols and in his absence Nick Heywood and not forgetting your female service staff.
I look forward to enjoying my Jazz and continuing my relationship with you and your colleagues.
Yours sincerely,
Terry F. Guilder.
Mr & Mrs Beavis sent this to a local paper:
A sweet deal at dealership
We would like to recommend Westgate Honda for service with a smile, especially Dave Nichols who helped both my wife and I in choosing our new Honda Jazz hybrid car. He was a real gentleman, not "pushy" like other sales people we have dealt with in the past.
The test drive was all arranged in the most professional manner and the car was sold before we even got back.
This is the second vehicle we have had from the highly recommended Dealership. The staff are all very friendly and helpful and cannot do enough to help and advise you in your needs.
Congratulations and best wishes to all staff and long may you continue to run.
Many thanks,
Mr and Mrs Beavis
Mr Steele E.mailed:
Hi Nick,
I visited your showroom last Wednesday 12th October to view a used CR-V.
I would like to compliment Westgate Motors on the service and courtesy that my wife and I were shown.
I was served by Alan Reader a very knowledgeable salesman and felt that I received a fair deal with the PX of my old vehicle and the purchase of the new one.
You also popped over and introduced yourself at the time a nice gesture.
We came away with a feeling of having dealt with a friendly, caring company with old fashioned customer values.
I’ve had two Hondas previously both from southern Honda Dealers, but neither dealership was to your very high standard.
Regards,
Peter Steele
P.Kilmore E-mailed
Hi,
Just a pat on the back to your company at Grimsby for the excellent service received from them, lovely bouquet of flowers and when the battery died car was picked up and courtesy car left for us. All in all excellent service thankyou!
regards
Pat Kilmore (Mrs)
News
Westgate Honda new Civic press release
WESTGATE HONDA NEW CIVIC PRESS RELEASE
With the new Civic, the Honda engineers started with a clear vision, they wanted to build a car that balanced impressive performance ...
Meet the team
Lee Agius
Lee is our longest serving Sales Executive here at Westgate Honda. He has spent over five years with the brand. He has a wealth of knowledge about our product and takes great pride in the excellent customer feedback about the service he provides.
Careers
Forecourt Car Cleaner
Are you ready to join the team here at Westgate Honda? Well here is your chance.
We are in need of an experienced valetor to take on the task of cleaning all our vehicles on both of our f...